Reference

What Applies When You Use keyword

Access to keyword and any activity on your account is subject to the laws of your local jurisdiction — eligibility depends on where you are and what your local law permits.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount holder rightsEligible region conditionsBangladesh-local scope
keyword What Applies When You Use keyword
ACCOUNT PROTECTION

How We Handle Data, Cookies and Account Security

Your account data and wallet activity are handled with clear retention rules and access controls. Here is what we keep, how long we keep it, and what you can request at any time through our support channels. If you believe something stored against your account is incorrect, you have the right to ask us to review it — submit that request through live chat or email with your registered mobile number.

Data We Hold

We store your registered mobile number, wallet identifiers for bKash, Nagad, or Rocket, account login history, and transaction records. This data is linked to your account ID and used only for account operation, payment verification, and dispute resolution.

Cookie Use

keyword uses cookies to keep your session active across pages, remember your preferred payment method, and detect unusual login behaviour. You can manage cookie preferences through your browser settings, though disabling session cookies will affect how your account loads.

Account Security

Login to your account requires your registered mobile number and a one-time password sent to that number. Any change to your wallet address — for example, switching from one bKash number to another — triggers an additional verification step before the update is applied.

Data Retention

Transaction records and account data are retained for the period required under our operational obligations. After an account is closed, wallet and payment records are held for the retention window and then deleted. You can request a summary of your records before closure.

Who to Contact

For data access requests, corrections, or deletion queries, contact our support team via live chat or email. Include your registered mobile number and state clearly what you are requesting. We will confirm receipt and respond with a timeline.

Requesting Changes

If you need to update personal details, change your registered wallet number, or request that a transaction record be reviewed, log into your account and go to account settings — or raise it directly with support. Identity confirmation is required before any changes take effect.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about how our legal terms apply to your account, whether your region is currently eligible, or what happens to your wallet balance if access changes, our support team handles these directly. You do not need to raise a formal complaint first — start with live chat or email and we will tell you exactly where you stand. For account-specific legal requests such as data access or wallet transaction records, include your registered mobile number in your message so we can locate your account quickly.

Team online

Live Chat

Open the chat window from any page on keyword — available around the clock. Useful for quick eligibility questions, account status checks, or understanding how a specific legal clause applies to your wallet activity.

Email Support

Send your legal or account query to our support address. Include your registered mobile number and the transaction reference if your question relates to a bKash, Nagad, or Rocket payment. We aim to respond within one working day.

Account Help Section

Log into your account and head to the Help section for documented answers on data requests, wallet records, and account closure. This is the fastest path for retrieving your transaction history without waiting for a support reply.

Common Questions About Legal Terms and Your Account

These are the questions we hear most often about how our legal terms work, what your rights are, and what happens to your account and wallet in specific situations. If your question is not answered here, live chat is open around the clock.

Yes. Access to keyword depends on whether your local law permits participation in online platforms of this kind. We do not assess your eligibility for you — it is your responsibility to confirm that using this platform is permitted where you are located. We cannot accept accounts from restricted regions.

Every deposit and withdrawal via bKash, Nagad, or Rocket is recorded against your account and subject to the payment conditions in our terms. The amount, timestamp, and wallet reference are logged. Any dispute about a transaction will reference that log, so keep your payment app confirmation as a record on your end.

Yes. Contact our support team via live chat or email, include your registered mobile number, and ask specifically for a data summary. We will confirm what we hold and provide it within a reasonable timeframe. This includes login history, wallet transaction records, and account settings changes.

If access is restricted for your region, we return your wallet balance through the payment channel last used on your account — bKash, Nagad, or Rocket, depending on your withdrawal history. We will contact you via your registered mobile number before any account restriction takes effect.

Account closure requests are handled through our support team. Raise the request via live chat or email with your registered mobile number. Before closure, you can request a full export of your transaction records. Any remaining wallet balance will be returned to your linked payment method after identity confirmation.

We retain your registered mobile number, linked wallet identifiers (bKash, Nagad, or Rocket), session login timestamps, device type used at login, and a full record of deposits and withdrawals. This data is used only for account operation, payment verification, and resolving disputes.

Session cookies keep you logged in as you move between lobby pages without needing to re-enter your credentials each time. Preference cookies remember your saved payment method. You can block or clear cookies through your browser, but doing so may cause the account login page to reload more frequently than usual.

Yes. If you believe information held on your account is incorrect, contact support with your registered mobile number and describe what you want reviewed. For deletion requests, note that we retain transaction records for our operational retention window even after an account is closed, as set out in our terms.

We require confirmation that the request is coming from the account holder. When you contact support, we will send a one-time verification to your registered mobile number. Once confirmed, we proceed with your request — whether that is a data summary, a wallet record, or an account correction.

The complete terms covering account use, payment conditions, eligible regions, and data handling are available in the Terms section of this site. If any clause is unclear, live chat support can walk you through what it means for your specific account situation — no need to raise a formal dispute first.