Reference

Terms Conditions That Govern Your Use of keyword

These Terms & Conditions set out the rules between you and keyword whenever you access our platform, hold an account, or move funds through bKash, Nagad, or Rocket.

bKash, Nagad, Rocket PaymentsAccount Eligibility RulesDispute & Contact PathsLive casino and slots
Explore the Lobby Read FAQ
keyword Terms Conditions That Govern Your Use of keyword
ACCOUNT PROTECTION DETAIL

How We Safeguard Your Data Under These Terms

These Terms & Conditions are not just about what you owe us — they also describe what we owe you in terms of data handling, cookie usage, retention limits, and the security layers around your wallet. Below are the specifics of how we meet those obligations so the relationship stays transparent.

Data Retention

We retain personal data only for as long as your account is active or as required by applicable regulation. Once you request closure and any pending withdrawals have cleared, we begin the deletion cycle. Certain transaction logs are kept for audit purposes under a reduced-access protocol.

Cookie Usage

keyword uses cookies to keep your session alive, remember device preferences, and measure how sections of the platform perform. We do not sell cookie data to third parties. You can manage cookie preferences from the footer settings panel on every page of the site.

Wallet Security

Funds held in your keyword wallet are ring-fenced from operational accounts. Deposits via bKash, Nagad, or Rocket are confirmed through the provider's own verification layer before they appear in your balance — meaning no third party can push funds into your account without your wallet PIN.

Identity Verification

When you request a withdrawal above our standard threshold, we ask for a government-issued photo ID and a screenshot showing your wallet name matches your keyword account name. This prevents unauthorised cash-outs and keeps your balance protected even if login credentials are compromised.

Account Suspension Rules

We suspend accounts only under documented conditions: duplicate registration, irregular betting patterns that suggest automation, or failure to complete verification within the timeframe stated in your notification. Every suspension notice includes the specific clause referenced and a path to appeal.

How to Request Changes

You can request correction of personal data, a full data export, or account deletion by contacting support via live chat or the in-app request form. We process data-related requests within the timeframe outlined in applicable data protection guidance for your jurisdiction and notify you once complete.

TERMS HELP CHANNELS

Where to Reach Us About These Terms

If anything in these Terms & Conditions is unclear, or if you need to raise a formal dispute about how a clause was applied to your account, reach out through one of the channels below. Our support team handles terms-related queries with the same priority as payment issues, so you will not be left waiting for a policy answer while your account sits frozen.

Live Chat Open live chat from any page on keyword — tap the message icon in the bottom corner. Terms-related questions are routed to agents trained on account policy, wallet disputes, and verification requirements so you get a relevant answer without being bounced between departments.
Email Support Send a detailed message to our support address from the email tied to your account. Include your username, the clause number you are querying, and any screenshots of the issue. We respond to policy emails within one working day for Bangladesh-based accounts using bKash or Nagad wallets.
In-App Request Form Inside your account settings you will find a request form specifically for terms disputes, data access, and account closure. Fill in the required fields, attach supporting documents, and submit. The form timestamps your request so both sides have a clear record of when the query was raised.

Common Questions About keyword Terms & Conditions

Below are the questions our support team receives most often regarding these Terms & Conditions. Each answer points to the relevant section or process so you can resolve things quickly.

You must be of legal age in your jurisdiction and reside in a region where access to platforms like keyword is not prohibited by local law. We verify age during the identity check required for withdrawals, and accounts found to be underage are closed immediately with funds returned where possible.

We update this page directly and display a revision date at the top. For significant changes — such as new verification requirements or adjusted withdrawal processes — we send an in-app notification and an email to your registered address. Continued platform use after the posted date constitutes acceptance.

Raise a dispute through live chat or the in-app request form. Include your transaction reference, wallet provider (bKash, Nagad, or Rocket), and a brief description. Our team reviews ledger records and wallet confirmations, then responds with a resolution or escalation path within the timeframe stated in your acknowledgement email.

Depending on severity, we may issue a warning, temporarily restrict betting activity, or permanently suspend the account. Every action references the specific clause breached and includes instructions for appeal. Funds proven to be legitimately deposited are returned to your registered wallet where regulation allows.

Both apply in parallel. keyword terms govern your relationship with us — Deposit references, bonus conditions, withdrawal verification. The wallet provider's terms govern how the transfer is initiated and authenticated on their side. If a conflict arises, our terms apply only to the keyword side of the transaction.

Open the in-app request form or contact live chat and select the account-closure option. Pending withdrawals must clear first. Once closure is confirmed, we retain minimal transaction records for audit compliance and delete personal data according to the retention schedule described in these terms.

We share data only with payment processors (bKash, Nagad, Rocket, Upay, bank partners) to complete transactions, and with identity-verification services during the KYC step. We do not sell or rent personal information to marketing third parties. Any future change to this position would require a revised terms notice.

The governing law clause is stated within the full terms document accessible from your account settings. We encourage resolution through our internal dispute process first. If that fails, the applicable jurisdiction is the one named in the agreement, and availability of the platform depends on whether your local laws permit access.

Accounts are non-transferable. Each account is tied to a single verified identity and a single registered wallet. Attempts to sell, share, or transfer account access violate these terms and result in immediate suspension. If you need to update personal details (name change, new wallet number), contact support with documentation.

After closure confirmation, we retain transaction logs for the period required by applicable financial record-keeping standards — typically a defined number of years depending on jurisdiction. Personal identifiers are anonymised or deleted once that period ends, and you can request a status update on your data at any time through support.

Related pages

keyword Bangladesh Cricket FastPlay Live Dealer Bangladesh Privacy Guide Bangladesh Bangladesh Card Rush 503