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How keyword Handles Your Personal Information

We wrote this privacy policy so you know exactly what data we collect, why we hold it, and how you can ask us to change or remove it.

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What This Policy Covers and Where It Applies

keyword Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to every interaction you have with keyword — whether you access us through a mobile browser, our app, or a desktop session. We collect personal information when you open an account, verify your identity, deposit or withdraw through bKash, Nagad or Rocket,

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contact our support team, or adjust your account settings. The types of data we handle include your name, phone number, email address, device identifiers, IP address, transaction records and session activity logs. We use this information to operate your account, process your payments, prevent fraudulent access,
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and communicate service updates. We do not sell your personal data to third parties for their own marketing. Third-party processors who help us deliver services — such as payment gateways handling your bKash or Nagad transfers — receive only the minimum data needed to complete the
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transaction. Data retention periods depend on regulatory requirements applicable to us and the nature of the information. Transaction records are kept longer than session logs because financial compliance demands it. Your eligibility to use keyword depends on your local law and eligible regions, and this policy
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is governed accordingly. We review and update this document when our data practices change, and we notify active account holders through email or in-app messaging when material updates occur. If any part of this policy conflicts with local data protection rules that apply to you, the
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local rules take precedence for your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage What We Store

We built keyword for mobile-first access, which means your data moves through encrypted channels on every device. Below are the specific practices we follow so you understand not just what we collect, but how we treat it day to day. Each item here reflects an operational commitment, not a vague promise.

Encrypted Transfers

Every data exchange between your device and our servers uses encryption in transit. Whether you are depositing via Nagad or updating your profile, the connection is secured so intercepted packets are unreadable without the decryption key.

Cookie Usage

We use cookies and similar local storage to keep your session active, remember device preferences, and measure how pages perform. You can clear cookies from your browser at any time, though this will log you out and reset saved preferences.

Account Security Layers

Your account is protected by a PIN or OTP sent to your registered mobile number. If someone tries to access your account from an unrecognised device, we block the attempt and send you an alert so you can act immediately.

Data Retention Rules

We keep your transaction history for as long as financial compliance in eligible regions requires. Session logs and behavioural data have shorter retention windows. Once data passes its retention period, we delete or anonymise it permanently.

Third-Party Sharing Limits

Payment processors like bKash and Rocket receive your transaction amount and reference number — nothing more. We do not share browsing behaviour, game activity, or personal messages with any outside party for advertising purposes.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or delete your account entirely. Reach out via live chat or the account settings panel. We process deletion requests fully, though some records may be retained where legal obligations require it.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal information, want to request a copy of your data, or need something corrected or deleted, we have three direct paths open for you. Each one connects you to a team member who can handle privacy-specific requests, not just general account queries.

Live Chat Open live chat from any page on keyword. Tell the agent your request is privacy-related, and they will escalate it to our data team. You will get a reference number to track the request through to resolution.

Email Request Send your privacy request by email with your registered phone number and a brief description of what you need. Our data team reviews these and responds with confirmation or follow-up questions within a working-day cycle.

Account Settings Inside your keyword account, head to the settings section. You can download a summary of your stored data, update contact details, or submit a formal deletion request directly from there without contacting support.

Common Questions About Your Data on keyword

These are the questions our support team hears most often about privacy and personal data. Each answer gives you a direct explanation so you know where you stand without needing to read the full policy document above.

We collect your name, mobile number, email address, and device identifiers during registration. Once you make your first deposit through bKash, Nagad or Rocket, we also store transaction references linked to your account for record-keeping.

No. We do not sell or share your personal information with third-party advertisers. Payment processors receive only the minimum transaction data needed to complete your deposit or withdrawal, and nothing beyond that.

Log into your keyword account, go to settings, and select the data export option. You will receive a file summarising what we hold — contact details, transaction history, and session records — which you can review or use for a formal request.

Yes. Submit a deletion request through live chat or your account settings panel. We will remove your personal data permanently, though certain transaction records may be retained where financial compliance rules in eligible regions require it.

All payment data travels through encrypted connections. We never store your bKash or Nagad PIN on our servers. The payment gateway processes authentication on their side, and we only receive a confirmation reference once the transfer completes.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand page performance. You can clear or block cookies in your browser settings, but this will end your active session.

Transaction records are retained for as long as applicable financial compliance rules require in the regions where we operate. Session logs and device data have shorter retention periods and are deleted or anonymised once they expire.

Yes. When we make material changes to this policy, we notify active account holders through email or an in-app message. Minor formatting updates that do not affect your rights may not trigger a notification, but the updated date will change.

We block the login attempt and send an OTP to your registered mobile number. Until you confirm the code, the new device cannot access your account. You will also receive an alert so you can report unauthorised attempts to our support team.

Your eligibility to use keyword depends on your local law and eligible regions. If local data protection rules grant you additional rights beyond what this policy describes, those local rules take precedence for your account and any data we hold.

How keyword Handles Your Personal Information

How We Protect and Manage What We Store

Encrypted Transfers

Cookie Usage

Account Security Layers

Data Retention Rules

Third-Party Sharing Limits

Requesting Changes or Deletion

How to Reach Us About Your Data

Common Questions About Your Data on keyword

01 What personal data does keyword collect when I open an account?

02 Does keyword share my data with advertisers or marketing companies?

03 How can I download a copy of my stored personal data?

04 Can I ask keyword to delete my account and all associated data?

05 How does keyword protect my payment information when I use bKash or Nagad?

06 What cookies does keyword use and can I turn them off?

07 How long does keyword keep my transaction history?

08 Will keyword notify me if the privacy policy changes?

09 What happens if someone tries to access my account from a new device?

10 Does this policy apply differently depending on where I am located?

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